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Privacy Policy

Privacy Policy

This Privacy Policy explains how Pedal Pioneers processes personal data in connection with its bicycle repair workshop services and website use. It applies to visitors, customers, and other individuals who contact us or submit information through the site.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, schedule and manage workshop services, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record service summaries, process payments, maintain internal records, support website functionality, and meet legal, accounting, and security obligations. We may also use limited data to send seasonal maintenance reminders where appropriate.

Processing is limited to operational needs and lawful obligations.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communication tools, payment processing, record keeping, or other operational functions. These parties may process data only under instructions or contractual obligations appropriate to their role and may not use it for unrelated purposes.

Service providers receive only the information needed for their role.
03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with law, lawful requests, or enforceable orders. We may also share information where needed to establish, exercise, or defend legal claims.

Disclosure may occur when a legal duty applies.
GDPR
EU framework

GDPR Overview

Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for workshop operations, communication, administration, and website functionality.

If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
Croatian Personal Data Protection Agency (AZOP)
This section is intended for users whose data is protected by the GDPR.
GDPR-aware data handling

GDPR Rights

Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. Some requests may be limited by legal retention duties or by the need to complete a service transaction.

GDPR rights are handled according to the legal basis and the nature of the request.

Subject to legal conditions, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction or portability. We may need to verify your identity before acting on a request and may refuse or limit a request where the law allows.

Available rights may vary depending on the legal basis and applicable law.

To exercise a privacy right, provide enough information for us to identify the relevant record and the nature of the request. We will assess the request, respond within the applicable legal timeframe, and explain any limitation if we cannot fully comply.

Requests are reviewed in a practical and legally compliant manner.

We keep personal data only for as long as needed for the relevant service, communication, accounting, dispute handling, or legal compliance. When the retention period ends, data is deleted, anonymized, or archived in a limited form if required by law or operational necessity.

Retention depends on the purpose for which the data was collected.

The current version applies from the date it is published on the site. If we make material changes, we will update this page and may provide an additional notice where appropriate. Continued use of the site after an update means the revised policy will apply to future processing.

We may revise this policy when our practices or legal duties change.
Data category

Data We Collect

We may collect identification and contact details, bicycle and service information, appointment details, payment-related records, communication content, and technical data such as device, browser, and usage information. Where relevant, we also process intake notes, inspection findings, quote approvals, and collection summaries connected to workshop services.

The data collected depends on the service request and site interaction.
Collection source

Sources of Data

We receive data from contact forms, email, telephone calls, workshop drop-ins, booking requests, intake discussions, and service interactions. We also generate records from inspections, repair progress, quality checks, payment processing, and website use, including basic technical logs and cookie-related information.

Most information is provided directly by the user or created during service handling.
Cookie type

Types of Cookies

We may use essential cookies to support site functions, preference cookies to remember basic settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation and maintenance of the site.

Cookie use is limited to standard operational and analytical purposes.
User control

Cookie Controls

Where cookies are used, you may manage or block them through your browser settings. Some cookies are necessary for the site to function properly, and limiting them may affect form submission, session stability, or other basic features. Browser controls do not remove information already collected.

Cookie choices can usually be adjusted through browser settings and similar tools.

Contact for Privacy Matters

Email contact
[email protected]
Telephone
+385 92 826 7448
Postal address
Težački put 93, 23205 Bibinje
Privacy contact
Use the contact details below for privacy questions or rights requests.
Contact Page